The Coaching Line

Managing performance requires us to strike a balance between compassion and accountability.

Good modern managers strive to balance these two areas according to the situations in which performance needs managing. This involves judging each different situation on merit and deciding a course of action and management style that is right for the situation.

For instance, we need to be caring and compassionate if, for example, an employee needs help and encouragement to get through difficulties or challenges. On the other hand we need to focus on accountability responsibility where, for example, matters of health and safety or essential processes or policies are concerned.

Being able to assess situations and adapt our management response is vital to managing people. If we manage people well, we manage performance well too.

It's important to recognise a fundamental fact: that everyone is capable of exceptional effort, productivity, output, and performance. There is actually no such thing as a person who is in themselves a 'poor performer'. Where people fail to perform in any respect it is generally because of poor management or a flawed organisation.

Modules covered in this section

  • Role of a manager or team leader
  • Coaching your team
  • The coaching line
  • SWOT
  • Team briefing and meetings
  • One to one and appraisal management
  • Conflict resolution
  • NLP communication and strategies

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